Precision Plumbing's Outstanding Net Promoter Score

Precision Plumbing's Outstanding Net Promoter Score

Do you have a plumbing problem? If so, you need a company who can not only get the job done right the first time, but also provide you with outstanding, friendly customer service and a total commitment to your satisfaction. At Precision Plumbing, we’ve always been dedicated to this philosophy, and our unwavering commitment has earned us a reputation for success.

So when our philosophy is recognized, we can’t help but feel both honored and proud that our efforts don’t go unnoticed. And we’re extremely proud of our Net Promoter Score, a metric that determines customer satisfaction based on willingness to recommend a company to others. In this regard, we recently received a perfect NPS of 100 for the period of April 16th through April 22nd, a monumental achievement in itself.

However, this is just a small drop in the bucket compared to our lifetime NPS of 87! This average shows an overwhelming amount of satisfaction that our customers have shown with our services, as so many of them would recommend us to others.

What Is an NPS?

The Net Promoter Score, or NPS, is a metric that determines customer service scores based on whether or not customers would be willing to recommend a company to others. Each company receives a score ranging from -100 to 100. A -100 score indicates that all customers from a particular company would not recommend their services to others, while a positive 100 score means all survey responders would recommend a company’s services. A positive score is generally good, and anything over +50 is considered outstanding.

So when we say we’re proud of our lifetime score of 87, you can see just how much that means. A lifetime score is an average taken over all responders over the life of our company. From our very beginning back in 1992, we’ve focused on earning your satisfaction and trust, and we have never wavered from that goal.

Got a Plumbing Problem? Call Us Now!

Precision Plumbing knows that problems in your home can lead to all sorts of headaches. Whether it’s a slow-moving drain or a burst pipe in your walls, you need someone who can come to your home, take action, and resolve the issue fast so you don’t have to worry about the issue hindering your life or causing further damage to your home.

Each of our team members is highly-trained, fully-insured, and has undergone a thorough background check to give you the peace of mind you’re looking for. We always take extra care and respect your home, going the extra mile to keep our work area clean, wearing show coverings, and cleaning up when we’re done so your home is in better shape than when we found it. And we back up all our work with a full satisfaction guarantee, meaning we’ll do what we need to in order to make things right if something goes wrong.

For more information or to schedule a service appointment, reach out to the Chicagoland plumbers from Precision Plumbing today! Contact us online or dial (630) 280-3221 to speak to a representative.

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